GEICO is seeking a Director - Transcription Services with experience growing a large, technical software quality practice within a technology organization. This leader will define, build, and drive the quality enablement practice to enable automated end-to-end and contract testing across the core insurance platform and among the other capabilities within GEICO tech, using appropriate open-source platforms.
Position Responsibilities
As a Director - Transcription Services, you will:
- Manage the customer relationships for functional area ensuring that business plan items and operational support are in line with business objectives.
- Manage and Direct the effective operations of a functional work processing area including ensuring process improvements leading to productivity gains.
- Provide management and technical guidance to the systems and programming activities within the section. For Tier 1 Application areas this includes off hours support for outage events.
- Responsible to stable and reliable delivery of the application to production users within SLA.
- Direct the planning, development, scheduling and maintenance of specific systems of projects and the programming, monitoring and modification of specific program through technical managers.
- Direct the investigations of interruptions to the functional area of existing computer systems.
- Be responsible for the hiring, terminating, promoting and transferring associates in the section.
- Evaluate the performance of staff, Reviews results accomplished considering established objectives and recommends status and salary adjustments.
- Review and Approve section salary budget, manpower requirements and all other qualitative planning.
- Possess effective decision-making skills demonstrated using sound judgement along with tactful communication
- Be able to craft, communicate, and execute a vision and mission for a team
- Build, sustain, and leverage relationships across teams and divisions to execute projects collaboratively
- Negotiate with external vendors to secure best price and access to the tools/resources required to execute plans
- Work with your Officer to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time.
- Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives
- Understand how requirements and design choices may impact systems across multiple areas
- Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence
- Initiate and support performance evaluation of team members
- Cultivate a culture that motivates all levels of performers to higher levels of achievement
- Execute change management processes and best practices, adapting approach as necessary
- Build and maintain relationships with your team members to support an environment of trust
- Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable because of experience gained (growth mindset)
- Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies
- Proficiently execute difficult conversations on development and performance
- Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience. These are the sources of GEICO's competitive advantage.
- Manage up to leadership as well as give feedback when appropriate
- Administer coaching plan(s) and Performance Improvement Plan(s)
- Craft fully compliant quality documentation
- Have compliant negotiation and execution of warning administration and/or involuntary termination
- Develop the team budget and accountable for reporting on results achieved at regular intervals
- Significant contribution to the team planning process to include surfacing associate level proposals
- Qualifications
- Proven success implementing large scale projects across multiple disciplines
- Reputation as someone who engages with team members effectively
- Identified as someone who genuinely cares about others and invests time and attention in career counseling others, focusing time and energy in encouraging associates to continue to grow and stretch into new roles or gain experience or skillsets needed to prepare for future roles.
- Deep understanding of multiple business domains as well as the application ecosystems they depend upon
- Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information drive prioritization and action
- Initiative and creativity in solving problems and driving innovation through others
- Delivery of information in a clear and concise manner appropriate to the audience
- Embracing ownership of both successes and failures, demonstrating leadership maturity
- Ability to balance multiple assignments distributed across multiple teams and dependency areas
- Confidence with decision making
- Clearly able to see how projects interrelate and have a strategic impact
- Ability to build and maintain a network of contacts
- Continued understanding of and growth in emotional intelligence
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- 10+ years of experience in IT Project Management or leadership Completion or active pursuit of GEICO core education requirements for management
- Bachelor's Degree or equivalent experience
- Experience with capture/recognition software (Datacap, Textract, Kofax Capture, Laserfiche)
- Experience with Optical Character Recognition (OCR)
- Experience with AI modeling
As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Annual Salary
$130,000.00 - $300,500.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.