Supply Chain Global Customer Desk Leader

Run global MOS for KPIs monitoring and reporting.
Conduct training to the plant Customer Desk Teams .
Work with plant Customer Desk Teams and with Global SC functions to identify improvement opportunities and manage process improvement projects.

Responsibilities:

Standardization:
Maintain and periodic review Customer Desk processes documentation and work instructions
Update process maps in GBTech

Customer connectivity:
Drive EDI connectivity with Plants
work with IT to implement new EDI flows

Training and competence development:
Review and enhance training materials for Customer Desk
Review and update Onboarding Program for Customer Desk (min 2 time per year); work with HR to implement the changes in Oracle
Monitor the onboarding process with the plants and support plants to complete formalities for CD certification
Work with Global Customer Desk & GEM Functional Excellence Manage to review skill matrix and competencies for Customer Desk and secure corresponding training/training material is available and included in Onboarding program

KPIs monitoring and improvement:
Run the global MOS for customer delivery performance, ensure consistency in reporting between customer metrics and OTTR metrics, identify common themes and track improvement actions plans
Support the NPS process for plant CD (CDI) in cooperation with the Customer Experience team, track improvement plans to achieve score improvement

Process Improvement:
Managing assigned process improvements projects and tool developments
Support and facilitate knowledge sharing process between plants and encourage best practices sharing
Monitor process adherence and drive improvement actions in case of deviations
Identify repetitive specific systems issues and drive improvements with IT Team

GEM: Act as GEM champion for Customer Desk and secure GEM requirements are implemented and maintained as per maturity level

We need:

Bachelor's degree in Industrial, Logistic Engineering, Finance or Accounting;

Significant experience in a similar role, hands-on Customer Desk role
Minimum 3 years of experience in the supply chain industry or operational excellence with strong background in supply chain, logistics or planning"

Fluent in English
Strong written and verbal communication skills, including the ability to present complex information;
Ability to develop strong partnerships/working relationships with all functional areas;
Supply Chain knowledge and understanding
Must be able to work well in a matrix organization and possess the leadership acumen to build successful cross-functional relationships with manufacturing, sales, supply chain, etc.

BENEFITS
Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP
Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another, offer advice, and engage
Career growth & promotion opportunities
International work environment

RELAX & WELL-BEING
Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
Friendly working environment, alongside talented and dedicated people
Networking area
Bookster
Great coffee, tea and spices
Weekly Fruit Day
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
Flexible working hours
26 vacation days per year for all our employees
Hybrid work environment: 2 days Work from Home per week