Global Account Director

We are pioneers, inventors, and true innovators. The Garrett name has been synonymous with advancing motion by revolutionizing the engine through turbocharger development. Now, as an independent company, Garrett - Advancing Motion (GTX) continues that reputation of being ahead of the technological curve and is completing its offer by vigorously pursuing opportunities to provide electric boosting and automotive software solutions. We are a cutting-edge technology provider that enables vehicles to become safer, more connected, efficient and environmentally friendly. We lead the development of innovative and differentiated solutions which empower the transportation industry to redefine and further advance motion.

Garrett has more than 7,500 employees including some 1,200 engineers contributing to 1,400 issued or pending patents, and 80 new applications annually. Our Integrated Supply Chain operates from 13 global locations, produces over 50,000 turbochargers per day, and strives to achieve and sustain leading edge performance in Safety, Quality, Delivery service, Working Capital, and Cost. Garrett has more than 100 million turbos in use globally. In 2018, Garrett revenues were approximately $3.5billion.

• P&L responsibility of a customer driven business enterprise operating in a matrix organization comprised of cross-functional managers: program manager, sales, application engineers, NPI, quality, customer desk, industrialization, finance.
• Responsible for strategy development worldwide (global account management) of the account, daily management of launches, risk and cost management as well as new business development at existing and unserved customers.
• Drive excellence in customer service (quality, delivery, value, pricing strategy) and product development for the relevant technologies.
• Interface accordingly with each functional leaders to ensure a smooth deployment of customer and company goals throughout the matrix organisation, set team objectives and conduct IPMD jointly with functional leaders.
• Communicate precisely and objectively with functional leaders and other business teams to ensure standardize processes and best practices sharing.
• Implement agreed business metrics to a multi-discipline team and ensure proper execution : revenues, gross margin, customer quality PPM, new business wins, % past dues, forecast accuracy metrics, % LRR completion, pricing target, homologation target, customer terms and conditions.
• Manage a business enterprise in a matrix organization comprised of cross-functional managers: program manager, sales, application engineers, NPI, quality, customer desk, industrialization.
• Meet aggressive financial targets and manage P&L of the account.
• Drive customer satisfaction: quality, delivery, technology deployment, pricing strategy.
• Set out 3-5 years Strategy, gain management agreement, and set team objectives accordingly.
• Responsible for AOP, STRAP, MRR

• Define prioritised list of projects and related cross-functional resource requirements.
• Prepare AOP according to planned projects including specific capital expenditure.
• Manage each project from concept to launch following the Product Excellence Process and QS9000 within time, cost, and budget targets. Organize prompt resolution of field problems and warranty issues.
• Provide strong leadership and vision for future business development.
• Drive the application of Six Sigma, DFSS and Customer Excellence to their full potential.Report Team activities and action plans on a monthly basis, as well as key issues each week.
• Maintain close relationship with other team managers to ensure the evolution of the Customer Team concept follows a global approach.
• Develop and attract talents and remove barriers to performance by implementing robust management processes, tools and resources.

• University degree economics, MBA a plus
• Engineering degree would be a plus
• Minimum 10 years' experience in cross-functional team management in the automotive and/or aerospace industry
• Strong functional background in operations, engineering sales and marketing
• Successful track record in customer negotiations and strategy development
• English and German a must

• Growth and customer focus
• Passion for the automotive industry and technology
• Leadership Impact and global mind-set
• General management skills and integrative thinker
• Ability to deliver results in a complex environment managing conflicting goals
• Effective communicator
• Flawless product launches on time and within budget
• Six Sigma/DFFS targets integrated into product management and process development