Lobby Concierge Agent, AP Global Security

About Gap Inc.

Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.

This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.

• Be Customer Curious: By centering every interaction, decision, and idea around the customer with empathy, you anticipate their needs and exceed expectations, ensuring a memorable and positive experience that makes each guest feel understood, valued, and eager to engage with our brands.
• Own it. Do it. Done.: Embodying responsibility and empowerment, you take charge in coordinating VIP visits or managing visitor access, ensuring accountability for your tasks while fostering team spirit to achieve excellence in every aspect of our guest experience.
• Try Fast. Learn Fast. Think Big: With a speed, conviction, and visionary mindset, you tackle challenges, envisioning expansive possibilities to enhance our hospitality, crucial to fostering an inviting and innovative atmosphere reflective of Gap Inc.'s excellence.
• Guest Reception & Experience: As the first point of contact, you will warmly and professionally greet all visitors, engaging with them to understand their needs and offering personalized assistance and information to enhance their visit.
• Visitor Management & Security Coordination: Manage visitor access and the visitor management system to ensure a smooth and secure entry process, while collaborating with security personnel to uphold safety protocols and promptly respond to any security concerns.
• Information & Assistance: Offer guidance on local attractions, transportation options, and company services, while resolving guest inquiries and issues with a focus on ensuring satisfaction and a positive experience.
• VIP Coordination & Event Support: Assist with the scheduling and coordination of VIP visits, including special arrangements, and support event planning within the headquarters to contribute to the successful execution of corporate events and meetings.
• Facilities Knowledge & Lobby Maintenance: Maintain an in-depth knowledge of the building's facilities, services, and upcoming events to effectively assist guests, while overseeing the lobby area to ensure it remains clean, organized, and welcoming.
• Local Expertise & Recommendations: Stay informed about local events, attractions, and activities to offer knowledgeable recommendations and act as a concierge by assisting guests with reservations and planning for local experiences when requested.
• Emergency Preparedness & Response: Participate in the development and implementation of emergency response procedures for the lobby area, and be prepared to act swiftly and efficiently in emergency situations, coordinating with relevant personnel as necessary.
• Communication & Team Collaboration: Maintain constant communication with team members and other departments to ensure a cohesive guest experience, while displaying a high level of professionalism and discretion in all interactions.
• Continuous Improvement & Feedback: Gather feedback from guests to continually improve the guest experience and participate in training and development opportunities to enhance your skills and knowledge in guest services and security protocols.
• Additional Responsibilities as Assigned: Support the broader guest services and administrative teams with additional duties as needed to ensure the smooth operation of headquarters.

• Experience in Hospitality or Customer Service: At least 2 years work experience with a background in hospitality, customer service, or a related field, with a demonstrated ability to offer exceptional service to guests of diverse backgrounds and needs.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage guests warmly, provide clear information, and handle inquiries effectively.
• Detail-Oriented and Organized: Ability to manage multiple tasks and responsibilities with attention to detail, ensuring a seamless and positive guest experience.
• Problem-Solving Abilities: Skilled at identifying and resolving issues promptly, with a focus on solutions that enhance guest satisfaction.
• Team Collaboration: Experience working in a team environment, demonstrating flexibility and a collaborative spirit to ensure a cohesive guest experience.
• Security Awareness: An understanding of basic security protocols and the ability to work closely with security personnel to maintain a safe and secure environment for guests.
• Flexibility in Scheduling: Availability to work various shifts, including evenings, weekends, and holidays, to accommodate the needs of the role and guest traffic.
• Technological Proficiency: Comfortable using visitor management systems and office software (e.g., Microsoft Office), with the ability to quickly learn new technologies as required.

• Customer-Oriented Mindset: A passion for service excellence, with a proactive approach to meeting and exceeding guest expectations.
• Professional Demeanor: A professional appearance and demeanor at all times, reflecting the premium nature of the Gap Inc. brands.
• Cultural Sensitivity: An appreciation for and sensitivity to a diverse range of cultures, languages, and guest needs, ensuring a welcoming environment for all.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.