Associate Manager, Account Management - Local Sales

The Account Manager (AM), Associate Manager for the Gannett Media Solutions division will partner with sales executives, brand managers, post sales, strategy, and all other internal teams. The Associate Manager will serve as the primary liaison between teams and be the lead for the account managers in the division. They support assigned accounts in achieving monthly and quarterly revenue goals. The Associate Manager is responsible for retaining revenue through superior customer relationship management, identifying, and communicating potential opportunities. Additionally, they are responsible for following up on customer requests, delivering client expectations, as well as executing internally and externally superior customer relationship management. The AM Associate Manager will serve as the client champion and proactively initiate projects as needed to support sales and brand managers. They are responsible for managing project deliverables and timelines to ensure we meet the client's expectations. In addition to running a desk, the AM Associate Manager works directly with the the Sr. Director of Client Growth on onboarding, training, and team support. They will be a main point of contact for other AMs in the division. They will be responsible for navigating situations and coming up with solutions to support the team.

We are a consultative media company that provides our customers with a means to deliver their advertising message to the right audience in the most effective way. From digital, print, search, social media and more, we encompass an array of products.

Responsibilities include:

• Lead and inspire Account Managers on the team

• Onboard and train account managers to ensure they understand their part in sales support

• Partner with Sales Leaders to ensure we are aligned on support

• Partner with Account Executives and Brand Managers for pre-campaign and pre-proposal support, and Client Services for post-sale fulfillment to ensure all customer needs are met.

• Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.

• Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.

• Consistently partner with sales to meet and exceed revenue goals and client expectations. Partner with Brand Managers to maintainand grow account base.

• Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.

• Develop a deep understanding of our product offerings, utilizesales tools, and articulate the value of our digital products to our clients

• Collaborating with Account Executives and Brand Managers on client business needs/potential client opportunities and new products/programs to better serve the client.

• Work closely with Account Executives and Brand Managers to facilitateproposals, correspondence, and resolution of customerissues.

• Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.

• Project manageaccount: orders, billing, campaigns etc.

• Conduct QA on account/campaign set-up to ensure client requirements are met.

• Bachelor's degree or equivalent combination of education and experience.

• Minimum 5-7 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred. Leadership background preferred.

• Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team-orientedin nature.

• Creative, flexible, and able to adapt to industry change.

• Persuasive verbal and written communication skills, including solid proofing skills

• Strong organizational skills with proven ability to multi-task in a deadline-driven environment

• Demonstrated knowledge of digital media platforms

• Exceptional customer service and relationship management abilities

• Effective and creative problem solving and decision-making skills

• Must be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferred.