Account Manager - Sales Ops

Gannett is seeking a dynamic and results-driven Account Manager to join our rapidly expanding National Division. This role is ideal for a motivated individual who brings a positive attitude, a strong sense of curiosity, and a passion for learning and growth within a collaborative Account Management team. As an Account Manager, you will play a critical role in supporting our National Sales team. Your primary focus will be on retaining and expanding revenue from existing clients, while also ensuring we are successfully onboarding and developing new accounts.

Key responsibilities include developing and executing strategic media plans, preparing and managing campaign launches, delivering insightful reporting and analytics, and driving revenue growth through proactive account management.

We are looking for candidates who excel in relationship building and possess strong project management capabilities, attention to detail, effective time management, analytical thinking, and the ability to thrive in a fast-paced, evolving environment are essential for success in this role.

ESSENTIAL JOB FUNCTIONS:

• Partner with sales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed

• Successfully manage and support account base and new business as the day-to-day contact for accounts

• Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues

• Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability

• Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery - this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies

• Project management of internal creative builds and sponsorship/custom programs - working as a liaison between client/creative agency and internal teams towards successful execution

• Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations

• Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives

• Participate in project work as directed by supervisor

• Engage in ongoing development and growth:
• Product value propositions
• Setting up complex programs for success
• Analyzing data/metrics
• Developing comprehensive performance reports
• Upselling and driving incremental revenue

• Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
• Demonstrated organizational skills with a strong emphasis on quality assurance, process optimization, and the ability to effectively prioritize tasks and client needs

• A team player, willing and able to collaborate with a diverse and dynamic team

• Ability to work fast paced, high-pressured, dynamic environment, with tight deadlines

• Professional maturity, integrity, discipline and a positive attitude

• Demonstrated ability to think outside the box and take initiative to solve problems as they arise

• Extensive working experience with online media sales and responding to RFPs in collaboration with others

• Programmatic: familiarity and experience working in DV360, AdX, Rubicon, Pubmatic, GAM, etc. Troubleshooting and management of deal health, etc.

• College education

• 2-3 years working experience in digital media advertising

• 2-3 years previous work experience working with sales personnel

• Skills: Microsoft Office (Outlook, Word, Excel and PowerPoint), CRM or Order Management/Workflow systems, Google Ad Manager