Senior Resolution Manager

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Jurisdictions: NC, SC, GA

• Licenses:  NC, SC, GA

• This role is eligible for fully remote work

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims. 
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. 
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process 
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. 
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. 

Ideal candidates for this position will have:  
• Claims Background: A minimum of 3-5 years experience handling lost time/indemnity claims and have extensive experience with litigated files
• Jurisdictional Experience: NC, SC, GA
• Active Adjusters' licenses: NC, SC, GA
 
As a key member of our experienced Claims Adjuster team, you will: 

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.

• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process

• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications: 
 
• High School Diploma. 
• Minimum of 5 years related claims experience. 
• Appropriately licensed and/or certified in all states in which claims are being handled. 
• Knowledge of accepted industry standards and practices. 
• Computer experience with related claims and business software. 

 
Desired: 
• Bachelor's Degree 

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