PL Client Service Manager III

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a fully remote position that is based in New York.

• Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. 
• Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
• Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience.
• Fostering a culture of performance and continuous improvement.
• Delivers consistent, high quality client service as defined by AJG operational standards and practices.
• Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
• Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
• Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
• Leverages systems, services and resources to execute work in an effective and efficient manner.
• Comfortably engages others in a consultative business oriented discussion.
• Basic understanding of professional and industry standards/practices.
• Ability to learn and adapt to new systems, processes and skills quickly.
• Effectively manages/balances multiple and sometimes competing priorities.

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred.

Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause.

#LI-TW1

#LI-Remote