Client Service Manager - Private Client

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a dedicated and experienced Personal Lines High Net Worth Client Service Manager to join our team. This role is pivotal in managing and nurturing relationships with our high net worth clients, ensuring exceptional service delivery and satisfaction. The ideal candidate will have a strong background in personal lines insurance, excellent communication skills, and a passion for providing top-tier client service.

• Client Relationship Management: Develop and maintain strong relationships with high net worth clients, understanding their unique insurance needs and providing tailored solutions.
• Service Delivery: Oversee the delivery of personal lines insurance services, ensuring that all client inquiries and requests are handled promptly and accurately.
• Policy Management: Manage the renewal process for client policies, including reviewing coverage, negotiating terms, and ensuring timely issuance of policies.
• Risk Assessment: Conduct thorough risk assessments for clients, identifying potential exposures and recommending appropriate coverage options.
• Team Leadership: Lead and mentor a team of client service professionals, fostering a culture of excellence and continuous improvement.
• Problem Resolution: Address and resolve any client issues or concerns, ensuring a high level of client satisfaction and retention.
• Market Knowledge: Stay informed about industry trends, market conditions, and regulatory changes to provide clients with the most current and relevant advice.
• Collaboration: Work closely with underwriters, claims adjusters, and other internal teams to ensure seamless service delivery and optimal client outcomes.

• Bachelor's degree with minimum of 3 years of experience in personal lines insurance, with a focus on high net worth clients -OR- High School degree/GED with 8+ years client service and/or claims management experience. 
• P&C license required. 
• Proven track record of managing client relationships and delivering exceptional service.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• In-depth knowledge of personal lines insurance products and services.
• Relevant insurance licenses and certifications preferred.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.