The Retail Security Lead is responsible for overseeing daily security operations at a single retail location, ensuring a safe shopping environment for customers and a secure workplace for employees. This role involves overseeing security personnel, monitoring loss prevention measures, and enforcing safety policies. The Security Lead collaborates with store management, regional security leadership, and law enforcement to reduce risks, investigate incidents, and maintain a strong security presence.
Your Superpowers in Action
- Lead store security personnel, ensuring proper staffing and adherence to security protocols.
- Conduct routine security checks, monitor surveillance systems, and enforce store access control policies.
- Document theft, violations of security, and what they observed on duty.
- Assist in the development and implementation of emergency response plans and security training programs.
- Serve as a point of contact for security-related issues within the store.
- Monitor suspicious activity, investigate theft incidents, and collaborate with law enforcement when necessary.
- Assist in internal investigations related to fraud, theft, or policy violations.
- Assist in handling workplace violence prevention and de-escalation situations.
- Conduct safety inspections and participate in workplace accident investigations.
- Ensure compliance with OSHA regulations, company safety policies, and emergency procedures.
- Ensure high-quality customer service standards are met, utilizing Funko’s values for guidance.
- Address customer complaints and concerns with professionalism.
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Must-Have Superhero Gadgetry
- 2 or more years of prior security or military field experience
- High school diploma or equivalent
- Basic computer skills
- Knowledge of safety and security standards or loss prevention practices, and procedures
- Excellent attention to detail, observation, and recall skills
- Clear verbal and written communication skills required; Incident report writing preferred.
- Maintain professionalism and composure when dealing with an unusual, difficult, or stressful situation.
- Respond to situations in a timely manner and with a sense of urgency.
- Able to maintain confidentiality regarding employee, and visitor incidents and security matters.
- Maintain a neat and clean appearance to meet company standards and represent the company positively.
- Availability to workdays, weekends, including holidays and special events. Including the possibility of working back-to-back shifts
- Ability to stand and patrol for extended periods of time while maintaining radio communication with staff.
Salary Information
The base salary range for this position in the selected city is $24.25 - $30.00 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.