Customer Service Associate, BTB, FTC

ROLE PURPOSE:

• Funko is growing! Because of this growth we are looking for Customer Service Advisors for our BTB (Business to Business) team to 
• help answer queries from our customers. 
• We are passionate about our fans and our fans are passionate about our product. We are looking for people who always strive to 
• give the best customer service and enjoy finding solutions for our enquires. 
• Our Customer Service team is at the heart of our company. We aim to provide a fantastic experience to each customer during all 
• their interactions with Funko, and to do that, the Customer Service team offer support through different channels.

WHAT YOU’LL DO:

• Be a brand ambassador in front-line support answering customer queries via email about delivery status, product questions, refunds, returns, invoices, etc.
• Develop and maintain a knowledge of the Funko product range to provide value to customers.
• Ensure that our customers have an exceptional experience with Funko.
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and product.
• Take ownership for customer requests and follow them through to resolution.

WHAT YOU’LL BRING: 

• Customer service, customer care or sales experience.
• An outgoing nature and positive attitude.
• Organised and detail-oriented with strong written and verbal communication skills and methodical thinking.
• Strong technical aptitude and curiosity about how things work.
• Creative and adaptable to solve problems in a collaborative environment