Software Implementation Specialist I (Onsite)

CO Salary Range: USD 23.56 - 26.45 per hour

ESSENTIAL FUNCTIONS

• Consult with clients throughout implementation to ensure software is configured to meet their technical requirements
• Manage multiple customer implementation projects from beginning to end
• Assess the client's exact needs and create a plan to deliver
• Ensure teams are on task and deadlines are met
• Manage conflicts and ensure problems are solved before the quality of the project is compromised
• Provide reporting and status updates on projects
• Report on key metrics, analyze and develop new processes that drive efficiencies and revenue
• Ability to implement products through coordination of resources and collaboration with multiple teams
• Other duties as assigned

• Bachelor's degree or equivalent experience
• 3+ years in a SaaS implementation environment with a strong focus on Implementation
• Knowledge of HOA/Community Management, Preferred
• Knowledge of FRONTSTEPS suite of products a plus
• Customer focused
• Communication proficiency
• Proficient in Excel
• Detail oriented and highly organized
• Effective planning and prioritizing
• Technical aptitude
• Adaptable to change
• Strong investigative and problem-solving skills
• Time management
• Ability to balance shifting priorities
• Salesforce Knowledge preferred but not required