RESPONSIBILITIES
- Demonstrates a deep understanding of COTS technology and its usage in area of specialization
- Influences vendor(s) in areas of specialty including the content of future product releases and roadmaps
- Configures and customizes COTS solution for Ford unique needs by engaging other product teams, application protocol (API) development, and external partners.
- Following standard procedures like CICD to implement the system configuration or changes
- Carries out application health check and morning to make sure system availability.
- Taking ownership of systems issues reported and seeing problems through to resolution
- Support system testing to meet business requirements
- Support maintenance and operation documents updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
- Prepares reference material for users by drafting operation instructions
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QUALIFICATIONS
• Bachelor's degree or above in computer science, information systems, or related field
• 3+ years
• Experience as IT Development/ Operation support
• Good understanding of IT security and controls and IT security risk management
• Prior experience working on a Helpdesk, in IT, or similar technical function
• Good understanding of CICD, including Jenkins
• Good understanding of GITHUB
• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• application maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Customer-service focus.
• Collaborative mindset.
• English communication skill
ABOUT US
The people of Ford Motor Credit Company have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.