IMG China Export Diagnostic Engineer

JOB DESCRIPTION

• Deliver concern resolution following QSF process to meet customer requirements and defined metrics
• Deliver improved Warranty Spend by Commodity within assigned IMG markets
• Reduction in unresolved concerns and improved vehicle serviceability
• Engagement with LVEA and Regional alignment towards Global vehicle programs

RESPONSIBILITIES

Job Roles & Responsibilities

• Interface with joint venture engineering activities as required to lead vehicle diagnostic information
• Validate diagnostic content and data on prototype vehicles for launch
• Support design requirements to service tool development team to ensure diagnostics meet the needs of dealership technicians
• Ensure dealership service tool accuracy for China joint venture vehicles within the International Markets Group (IMG) region
• Interface with workshop manual team to align with diagnostic content
• Identify and Report program status for each program/field issue back to IMG region
• Assist the Technical Service Bulletin (TSB) coordinators to ensure the accuracy of diagnostic tool information contained in publications
• Support the Technical Hotline with vehicle diagnostic concerns for the assigned vehicle lines
• Track and/or identify and direct resolution of field issues; collect and analyze field reports
• Liaison to technical literature creation with Diagnostic and Service Products (DSP) and Product Development (PD) Engineers for joint preparation of technical literature (i.e., TSB's, GSB's, FSA's) required to support field communication
• Support the markets use of the Hotline Assistance Requests (HAR), Technical Assistance Requests (TAR) and work with Field Service Engineers (FSE) and Customer Service Engineering (CSE) Specialists where applicable for timely concern resolution
• Coordinate or support technical meetings and status updates on vehicle launch deliverables

QUALIFICATIONS

Key Selection Criteria

• Ability to perform job tasks without daily supervision
• Requires frequent cross-country communication of tasks and efforts to enable distributed IMG team members to work together effectively as a team.
• Previous experience/roles within service engineering will be advantageous
• Familiarity with Dealer Service operations will be advantageous

Candidate Specification

• Hold a tertiary qualification in Engineering or a Trade qualification with more than 3 years experience within the motor vehicle manufacture or service industry
• Vehicle inter-module communication knowledge is critical to success
• Use and understanding of vehicle bus communication monitoring software and analysis will be highly valued
• Knowledge of vehicle diagnostic methods and practice
• Broad vehicle systems knowledge across all/multiple vehicle areas including Powertrain, Chassis, Body and Electrical/Software systems
• Strong verbal and written communication skills
• Above average proficiency with MS Office products (PowerPoint, Excel)

ABOUT US

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

ABOUT THE TEAM

Marketing, Sales & Service plays an important role in Ford's revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.