Technical Writer III

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!

Technical Writer

Department:

Documentation

Business unit/Division

Product Management

Position

Technical Writer

Overview

Forcepoint is the leading user and data protection cybersecurity company, entrusted to safeguard organizations while driving digital transformation and growth. Our solutions adapt in real-time to how people interact with data, providing secure access while enabling employees to create value.

Forcepoint is seeking Technical Writers to join our global User Assistance Team. Our Technical Writers plan, organize, write, and maintain a variety of informative and compelling content (e.g., end-user manuals, administrator manuals, online help, installation guides, release notes, knowledge articles, in-product tutorials, and videos) related to a diverse portfolio of Forcepoint cybersecurity solutions. We deliver our content in multiple publication formats: stand-alone documents, online in our customer portal, and embedded in our products.

Key Performance Areas

• Build a close collaborative relationship and confidently engage with product management, product enablement, product development, and QA teams to quickly build in-depth knowledge of Forcepoint products and solutions.
• Research, develop, and write content for highly complex cybersecurity products which include administration manuals, user documentation, online-help systems, KB articles, installation guides, product tutorials, and videos.
• Interview engineers, developers, and other technical experts to become familiar with product technology and development methods.
• Use products hands on, as necessary, to exercise product features and functionality in virtual lab environments.
• Author, edit, and publish a wide variety of technical materials that convey the vision and use cases of product and service capabilities.
• Contribute to standards, conventions, processes, and doc tools efforts as required.
• Working in an agile/scrum development environment, ensure deliverables are produced to plan - by delivery train or release - and are high quality, and are effective for the intended audience, and follow brand, voice, and style guidelines.

• Excellent written English language skills.
• Excellent team player, ability to adapt to a fast-paced work environment and flexible nature.
• Strong time management skills and ability to juggle multiple projects flexibly.
• Demonstrate persistence, perseverance, and overcome obstacles; measure self against standard of excellence; take sound, calculated risks to accomplish goals.
• Strong quality focuses on delivery.

• Knowledge of networking and security domains at least to a college curriculum level.
• Ability to use Linux systems will be highly desirable.

• Basic exposure to XML technologies (XML/XSLT/XSD), CSS, HTML.
• Experience using documentation tools like Oxygen XML Author, any version control or content management tools - SVN, Git etc. will be a plus.
• Graphics skills in using screen capture tools, basic graphics editing etc.
• Familiarity with using corporate writing style guides will be a plus.

• Fast-paced work environment where things are changing dynamically in response to business needs.
• Immense learning opportunity on new technologies in the data security domain.
• Global team culture with opportunity to work with colleagues located in different geographies.
• Excellent career growth opportunity.
• Fun loving and supportive team culture where you will make friends while working on some of the most challenging projects and initiatives.