Technical Program Manager, Visibility

The opportunity:

Flexport is a platform for global trade in an industry that comprises 12% of the global GDP.  We are the first licensed freight forwarder and customs brokerage built around a modern tech stack.  We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

Exceptional technical program managers (TPMs)  are integral in allowing us to drive cross-functional initiatives across the business. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade.

About the team:

The Visibility product’s mission is to deliver universal visibility of our client’s freight across all transportation modes (Ocean, Air, Rail, Truck, Barge, etc.) with unmatched accuracy and reliability. Our product powers nearly everything Flexport does, serving as the underlying data platform for our business. But because of the siloed and inconsistent data that pervades the freight industry, accomplishing our mission is no simple thing. We are constantly searching for better ways to get the data our clients need so they always know the status and location of their shipments. 

You will:

• Drive cross functional initiative across engineering and operations and demand team to reduce defects and improve data quality
• Track the overall program progress and communicate on status, blockers, and risks. Proactively drive action to mitigate program risk. 
• Develop and maintain communication channels with all stakeholders, consolidate feedback and advise product teams on feature prioritization 
• Lead business reviews with Flexport’s leadership team. 
• Manage incidents and client escalations, and apply key learnings from post-mortem. 
• Closely partner with the Visibility Product team to ensure the team builds world-class software that solves our clients pain points. 

You should have:

Basic Qualifications

• Bachelor's degree
• 2+ years of full time employment 
• Excellent communication skills, both verbal and written. 

Preferred Qualifications

• Experience in supply chain technology 
• Experience working directly with product teams
• Core values - Dive Deep : Strong data acumen, ability to query data and derived insights. Experience with SQL and Looker.
• Core values - think from end to end : system-level thinking, identify dependencies and understand upstream and downstream impacts of our work. 
•  Demonstrated experience leading cross function programs and delivering impact. 
• System thinking - thinking end to end 
• Desire to learn and work hard -we are a lean team with tight deadlines