Associate Manager, Customs
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Help streamline client’s customs processes!
The opportunity:
Flexport is experiencing massive growth with 3000+ Flexporters across 14 global offices and warehouses, and we’re just getting started.
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With revenue growing at breakneck speed, Flexport is looking for a Customs Associate Manager to help shape our customs team in Amsterdam. This is the perfect position for an experienced customs declarant with a background in customs who is detail-oriented, process-orientated, and loves to build! If you are looking at the next step in your career and want to be part of our customs rocketship, this could well be the career move for you!
The position will have you working alongside and learning from some of the smartest people in the customs & logistics industry as we challenge the status quo and reduce the friction in global trade and showcase clients how to simplify their customs flow.
What you'll do:
- Manage the daily operations of NL customs activities, ensuring smooth execution, regulatory compliance, and operational efficiency.
- Directly manage, mentor, and empower a team of customs brokers, fostering a high-performance culture built on accountability, collaboration, and professional growth.
- Be an expert customs advisor to current & prospective clients.
- Innovate by challenging conventional methods and introducing new, efficient ways of working, whilst ensuring a high level of compliance.
- Support client onboarding, develop customs SOPs, and enhance overall customer satisfaction.
- Lead projects to develop new technology, introduce service offerings, and streamline workflow management.
- Collaborate with internal and external stakeholders to drive operational efficiency with a customer-centric approach.
- Oversee pricing and strategy for the Dutch market.
- Provide support to the sales teams on customs topics.
The candidate must be able to demonstrate they have:
- Deep passion for customs and compliance, staying current on industry updates and actively participating in trade forums.
- Experience with customs software (extra points for experience with AEB)
- At least 7 years of hands-on experience in customs and freight forwarding.
- At least 1 year (s) of experience in people management
- Extensive knowledge of the Dutch customs market.
- Proven ability to build processes, implement innovative ideas, and think creatively to solve challenges.
- Strong understanding of customs product classification, origin, valuation, and the EU tariff.
- Excellent communication, interpersonal, and organizational skills.
- A natural problem-solver with a proactive approach.
- Willingness to challenge the status quo when necessary—if something’s broken, fix it.
- High proficiency in computer literacy.
What's in there for you:
- An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
- Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis
- Commute expenses: Flexport will cover home-office commuting costs for employees living outside of Amsterdam
- 25 working days as vacation days based on full time employment.
- Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport.
- A defined pension contribution scheme
- Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
- Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
- Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.
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Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion