Subject Matter Expert - CoE WWM

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Subject Matter Expert- CoE WWM located in Chennai.

What a typical day looks like:

• Monitor Pulse action health for GBS and non-GBS deployed sites.
• Provide support to Pulse users, including query resolution and action-drive assistance.
• Serve as a liaison between business owners and end users for Pulse enhancement requests.
• Prepare presentations and facilitate monthly reviews with KOI stakeholders covering action health, Pulse updates, and enhancements.
• Publish newsletters communicating new Pulse updates.
• Develop training materials, maintain SOP documentation, and update wiki/SharePoint pages.
• Deliver user training on the Pulse tool and Pulse dashboard updates.
• Drive special projects on continuous Improvement
• Support UAT and ad hoc projects related to reporting and analysis.

• Graduate (or equivalent) with 5 years of experience.
• Effective communication and interpersonal skills.
• Demonstrated troubleshooting, problem-solving, and data analysis capability.
• Proficiency in Microsoft Excel and PowerPoint, including strong Data Analysis & presentation skills.
• Working knowledge of Microsoft SharePoint
• Working knowledge of Tableau
• Working knowledge of AI Assistants (Microsoft Copilot)

• Health Insurance
• PTO