Job Posting Start Date 05-08-2025 Job Posting End Date 07-08-2025
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
We are looking to hire a Senior Director, Account Management for onsite in Austin TX. You will report to our VP of Account Management in Health Solutions.
In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.
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What a typical day looks like:
- Point of contact for customer engagement.
- Guide quarterly financial planning process with sites and hold up orgs .
- Comprehension of P&L and Balance Sheet on levers to improve .
- Set goals for specific accounts of controls .
- Price business in line with segment goals .
- Manage Customer escalations .
- Coordinate multiple sites and functions to exceed customers' expectations .
- Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline .
- Relationship management with Customer at executive / resolution-making levels .
- In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs .
- Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs .
- Segment relationship management and information flow, developing growth through pan-Flex contribution .
- In charge of contract renewals, changes and maintenance .
- Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites .
- In charge of improving communication and driving best practices across multi-sites .
- Ensures all client programs execute to contract, hitting key KPIs .
- Hold up of ITO versus quote, E&O management .
- Control of tracking risks on the business and reporting to Flex business accordingly .
- Typically requires a Bachelor's degree or equivalent experience.
- Master's degree preferred.
- Typically requires 10+ years of related experience.
- Experience managing large size account revenue (P&L)
- Experience as Point of Contact for large size customer.
- Knowledge of Medical Manufacturing a plus.
- Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Sales - Marketing - Account Mgmt
Is Sponsorship Available?
No
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).