Program Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams, which build great products and contribute to our growth, we're looking to add a Program Manager located at Guadalajara, North Campus.

Reporting to the Sr Director, Operations, the Program Manager is responsible for will be in charge of guiding a team of cross-functional experts in the delivery of customer-focused products and services, and will be up the development and implementation of a project, pricing, and program strategies to continue to deliver value to the business and its customers.

• Organize, plan, and direct program schedules and budgets.
• In charge of tracking relevant metrics and driving action items based on results.
• Provide help, knowledge, and expertise with contract negotiations as required.
• Oversee all interdepartmental activities, ensuring completion of all adherence made relative to product development timelines, delivery, quality, and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements, and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of the program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also have control over different accounts of various complexities.
• Be the key channel of communication for customers and act as an escalation in the event of customer issues.
• In charge of customer satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs, and other customer-related matters through business and expertise.

• BA/BS in Engineering, Business, or related field.
• Experience in program or project management within manufacturing or automation (Mechanical assembly projects).
• Strong leadership and interpersonal skills.
• Advanced English proficiency (spoken and written).
• Proven experience managing customer relationships and expectations.
• Solid understanding of financial principles and P&L management.
• Availability to travel.

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• Life Insurance.