Customer Success Manager

Job Posting Start Date 06-25-2025 Job Posting End Date

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Customer Success Manager

Reporting to the VP, Product Line Strategy & Business Development the Customer Success Manager Responsible for customer on-boarding of strategic accounts, business intelligence reporting that includes quote versus actual analysis and invoicing alignment, and active customer project updates for the critical power portfolio.

What a typical day looks like:

• Quote vs Actuals Analysis: Conduct financial analyses comparing quoted prices with actual costs to identify discrepancies and opportunities for cost optimization to balance key deliverables between profitability and improving customer satisfaction by ensuring transparency in pricing.
• Business Intelligence Support: Provide data-driven insights by product, by customer that contributes to project team success and value add product opportunities for customers
• Customer Relationship Management: achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Determines customer success requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Accomplishes information systems and organization mission by completing related results as needed.

The experience we're looking to add to our team,

• Typically requires a Bachelor's degree in a related field of equivalent experience
• Minimum of 7 years of sales experience.
• Strong communication skills

EC37

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Pay Range (Applicable to California)

$130,300.00 USD - $179,200.00 USD Annual

Job Category
Operations

Relocation: Eligible for domestic relocation only

Is Sponsorship Available?
No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Client-provided location(s): San Jose, CA

Job ID: Flex-WD202948

Employment Type: FULL_TIME

Posted: 2025-06-23T00:11:25