Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Manager located in Ciudad Juarez, North Site .
The Customer Service Manager role involves leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas for improvement. Maintains customer satisfaction by providing problem-solving resources and managing staff.
What a typical day looks like:
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Develops processes and systems management of customer orders that would ensure deliveries in a timely manner, supporting the achievement of sales plans.
- Ensures proper planning and execution of shipments, according to the parameters and priorities set by the company and the customer. Informs the customer of delivery commitments dates.
- Trains staff in the use of tools to do their jobs more efficiently.
- BS degree in Business Administration, Business, Engineering, Commerce or similar
- Experience in the Automotive industry is mandatory
- Knowledge of Ford, GM and Stellantis and their portals.
- Knowledge of harness manufacturing
- Strong experience in a similar position
- Advanced English (spoken and written)
- Strong experience in customer communication
- MS Office.
- Strong experience in demand analysis
- Advanced Excel
- Analytical
- Availability to travel
- Visa and valid passport is desirable
- Attention to detail
- Ability to read, research, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers.
- May mentor, coach and lead other employees and/or may develop employees at other levels
- Work under pressure.
- Organized
- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund.
- Life Insurance
Job Category
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).