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A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
Job summary:
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Business Systems Analyst located in Guadalajara, North Campus .
Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.
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What a typical day looks like:
- Manage and support IT applications and proposal new tools for such purposes.
- Physical and technical support from the main elements of the IT services.
- Development of onboarding, adoption, and training plans.
- Build out communications templates.
- Come up with creative approaches to satisfy data/analysis needs.
- Understand the end user needs to help them use the IT services to the fullest capability.
- Educate and provide ongoing support whether it by email, phone, live chat or in-person.
- Identify growth opportunities and ensure optimum adoption of IT services.
- Conduct regular reviews and proactively monitor user experience KPI's.
- Become a trusted advisor and act as advocate for all users.
- Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention.
- Bachelor's degree or equivalent experience.
- Strong client-facing and presentation skills.
- Ability to communicate effectively at all levels of the organization.
- Creative problem solving.
- Strong listening skills and empathy for users and their experiences.
- Analytical skills.
- Intermediate English skills, both written and verbal.
- Interest in technology and confidence to demonstrate products.
- Database knowledge as MS SQL. (nice to have other databases knowledge)
- Nice to have Development knowledge.
- Nice to have Networking knowledge.
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
Job Category
IT
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).