Analyst, Network & Telecom

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Job summary:

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Analyst, Network & Telecom located in Guadalajara, North Campus .

Reporting to the Information Technology Supervisor, Analyst, Network & Telecom role will be responsible to provide Mobile Services Support and Vendor Management.

What a typical day looks like:

• Develop and maintain a strong relationship with client(s). The candidate for this position will provide first level support to WW Mobile Services Users.
• Manage international vendors such as AT&T, Verizon, Rogers, Telcel and T-Mobile.
• Oversee all technical aspects of client(s) and their projects.
• Become familiar with and demonstrate AIM (application implementation methodologies) concepts, practices, and procedures.
• Demonstrate ability to work with technologies, different platforms and applications.
• Evaluate client(s) projects and offer solutions to improve performance.
• Schedule must be flexible and availability during the holidays might be required.
• Ability to elaborate reporting and analysis of data as well.
• Accessible, approachable, and responsive to client requests.

The experience we're looking to add to our team:

• Typically requires a minimum of 3 years of related experience in help desk and use of ticketing platforms with mobile phone-related issues.
• Advanced English.
• BA/BS or equivalent work experience.
• Knowledge of billing processes.
• Familiarity with audit procedures.
• Experience in customer and end-user support.
• Excel intermediate
• Demonstrated ability to apply IT in solving business problems.

What you'll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

MG61

Job Category
IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Client-provided location(s): Guadalajara, Mexico

Job ID: Flex-WD205431

Employment Type: FULL_TIME

Posted: 2025-07-30T04:24:40