About the Position
The Jr. IT Support Engineer reports to the Sr. Director, Enterprise IT and will play an integral role maintaining key FiscalNote systems and supporting the employees who use them. You will work across the entire company and focus on empowering our employees to use our IT technologies to their fullest potential. This is a hands-on position, in which the individual will troubleshoot Level 1 IT requests alongside existing and future IT Support staff.
About the Team
The FiscalNote IT team is responsible for all FiscalNote employee technology needs. In addition, the team supports our various collaboration platforms, email, identity, and productivity software. As a technology company, we strive to bring in the most modern tools on the market that meet all current security standards while also offering the best possible experience for our employees. We support FiscalNote employees in the US and around the world.
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About You
You are a technology expert who enjoys solving problems for end users. You have excellent communication skills and can problem-solve over the phone, in person, or via email/chat. You have a desire to learn new things and love keeping employees happy. You thrive in a dynamic environment where you have constant exposure to new technologies and ever evolving duties.
What To Expect In This Position
- Provide onsite IT support in FiscalNote’s Washington, DC office Monday - Friday
- Support remote employees virtually via Zoom / Google Meet
- Work within FiscalNote’s internal ITSM solution, ensuring established SLAs are met and requests are correctly routed
- Support core IT systems including but not limited to, FiscalNote’s collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
- Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
- Onboarding and Offboarding of FiscalNote employees
- Create accounts and deploy workstations to new and existing employees
- Troubleshoot and solve common user problems
- Be able to manage critical issues outside regular work hours
What Sets You Apart
- 2-4 years of relevant hands-on experience with IT Service Desk or Support
- Strong written and verbal English communication skills
- Strong troubleshooting skills in MacOS and Windows
- Experience with both Google Workspace and MS Office 365
- Experience with an enterprise-level ITSM platform (FreshService preferred)
- Ability to troubleshoot basic local network related issues
- Must possess strong organizational, prioritization and people skills
- Available for on-call duties