Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Newsletter
First Citizens Bank

VP, Business Process Manager - CS (hybrid)

3+ months ago• Eden, NC

This job is no longer available.

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office based in Charlotte, North Carolina or Danville, Virginia.

The VP, Business Process Manager - Commercial Services as business & operations subject matter experts (SME) for the Commercial Finance Division within FCB's Commercial Bank. Individual will be accountable for driving the implementation and execution of First Line of Defense Business (FLOD) business processes, ensuring processes & operational controls meet risk and regulatory obligations. Will support Commercial Services execution teams with the implementation and ongoing execution of risk and control activities, to include Risk and Control Self-Assessment (RCSA); issue & audit management; control & compliance testing.

Responsibilities

  • Implementation & execution of business processes - Accountable for business process implementation in FCB Commercial Services FLOD execution teams.
  • Assess business risk and implement processes and controls.
  • Ensure FLOD understanding and accountability for business risk and supporting processes.
  • Ensure business processes and operational controls meet risk program and regulatory obligations.
  • Provide execution support of all testing activities performed, and drive business process improvements based on outputs of control testing.

Want more jobs like this?

Get Account Management jobs in Eden, NC delivered to your inbox every week.

Job alert subscription

By signing up, you agree to our Terms of Service & Privacy Policy.


Partner with manager to identify trends and/or symptoms of business process and operational breakdowns.
  • Establish change management processes to support FLOD readiness and execution.
  • Implementation of FLOD risk & control activities - Will coordinate and execute to deliver on FLOD risk and control activities. Execute review, design, and implementation of policies and procedures.
  • Manage issue & audit management, inclusive of evidence review and closures. Partner with FLOD teams to address control and compliance testing results, risk program reports, operational risk events, customer complaints, audit findings, and supervisory reports.
  • Execute RCSA activities ensuring core processes are documented and control are identified.
  • Partner with manager to develop action plans to address control deficiencies, providing recommendations to strengthen controls & FLOD execution.
  • Facilitate FLOD sessions to build process maps to identify controls, gaps/issues and mitigants.
  • Relationship Development - Will work in conjunction with Commercial Services Underwriting, Portfolio and Relationship Management.
  • Responsible for facilitating risk and control discussions with FLOD Commercial Services execution teams. Provide business teams direct support with all exams and audits.
  • Ensure FLOD readiness to execute against new/changing processes. Partner with manager to proactively identify opportunities to strengthen the control environment through actionable insights.
    • Qualifications

    Bachelor's Degree and 4 years of experience in Risk Management OR High School Diploma or GED and 8 years of experience in Risk Management.

    Preferred:
    • Bachelor's Degree
    • 6 years of experience in operational, strategic, and reputational risk management
    • 6 years in a senior business & operations management position in a leading financial institution
    • Documenting processes and process mapping
    • Risk and Controls experience within Commercial Finance/Commercial Lending/Capital Markets
    • Experience mentoring developing talent and recommending controls
    • Experience proactively identifying reputational, strategic, compliance, technology, and operational risks
    • Experience assessing adequacy of controls and recommending controls
    The base pay for this position is generally between $95,000.00 and $135,000.00 if based in Charlotte or Raleigh, North Carolina or Danville, Virginia. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

    Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

    Client-provided location(s): Eden, NC
    Job ID: FCB-27823-en-us-2
    Employment Type: OTHER
    Posted: 2025-03-19T12:36:25

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • HSA
      • HSA With Employer Contribution
      • Fitness Subsidies
      • Mental Health Benefits
      • Virtual Fitness Classes

    • Parental Benefits

      • Family Support Resources
      • Non-Birth Parent or Paternity Leave
      • Birth Parent or Maternity Leave
      • Adoption Leave
      • Fertility Benefits

    • Work Flexibility

      • Office Life and Perks

        • Commuter Benefits Program

      • Vacation and Time Off

        • Paid Vacation
        • Paid Holidays
        • Volunteer Time Off
        • Leave of Absence

      • Financial and Retirement

        • 401(K)
        • 401(K) With Company Matching
        • Financial Counseling
        • Profit Sharing

      • Professional Development

        • Access to Online Courses
        • Internship Program
        • Leadership Training Program
        • Promote From Within

      • Diversity and Inclusion

        • Diversity, Equity, and Inclusion Program
        • Employee Resource Groups (ERG)

      Company Videos

      Hear directly from employees about what it is like to work at First Citizens Bank.