Executive Desktop Support Technician III (Raleigh)

Overview

The technician will be responsible for providing executive support for FCB employees, including direct support of C-Level Executives. This role will interface with executives and clients between the Technology department and across business units. A successful candidate will be hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The Executive Support Technician is required to maintain a high degree of professionalism and discretion, have superior technical skills, excellent interpersonal skills, and present in line with the executive environment.

Responsibilities

• Work within the Executive Support team to provide best in class, white-glove support to the FCB Executives and their assistants in the Raleigh office.
• Provide hands on support for FCB Executives who are experiencing desktop hardware, software, mobile, A/V, and networking issues and provide complete follow-through to successful resolution. Be proactive in identification of problems to reduce end user impact.
• Plan, schedule and execute computer equipment installations, imaging, upgrades, and proactive replacement projects for FCB Executives.
• Provide white glove support during the onboarding and offboarding of executive and assistant new hires.
• Support of special events and executive meetings in house and occasionally remote locations requiring travel or after-hours coverage.
• Log, update, monitor and follow up on support requests in ticketing system.

• Engage and escalate to other Technology support team members

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

• Working knowledge of desktop support,
• break/fixes,
• application support
• Executive support experience