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First Citizens Bank

ERM First Line Risk Oversight Program Director

Raleigh, NC


First Line Risk Oversight Program

Aligned to FCB's Enterprise Risk Management function, the First Line Risk Management (FRM) Program Oversight Program team is specifically responsible for the oversight of First Citizens' FRM Program, including oversight for the implementation of risk management programs, processes and activities across all FCB's first line business units.
The Role

The FRM Program Oversight Director proactively monitors program implementation across first line business units and counsels first line business unit leaders on the alignment of appropriately skilled first line risk resources and successful implementation of the FRM Program. The successful candidate will work collaboratively with leaders of business units and functional areas across FCB, ensuring effective communication and strong cooperation between the first line business units and independent risk management functions at FCB. Accordingly, critical success factors will include the ability to develop partnerships with many business unit and functional areas, provide insight into the risk environment and identify developments that may present opportunities or reflect gaps in the first line risk management execution/direction.

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The Candidate

Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.

As a Manager, you are expected to achieve success by leading yourself and your team. Specifically you will:
  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.


  • Proactively monitor the broader business and risk environment (internal and external to FCB) to determine potential impacts on the FRM Program and implement necessary enhancements.
  • Provide proactive strategic leadership to first line business unit leaders, FRM group managers, and 2nd line stakeholders to ensure that the first line business units are appropriately staffed with capacity and skills to properly manage risk consistent with the enterprise risk management framework and within risk appetite.
  • Monitor FRM groups and provide feedback to business unit leadership and FRM group managers on the performance of FRM groups against the key objectives and program elements described in the FRM Standards and other risk related activities.
  • Provide timely communication and strong cooperation between business unit leaders, FRM groups and independent risk management functions
  • Establish and maintain FRM Program effectiveness reporting that enables accountable owners in the first and second lines to successfully drive their risk management discipline
  • Champion a culture of empowerment and accountability throughout the FRM groups and FRM Program Oversight function, focused on understanding risks and mitigation strategies, and ownership of problem resolution in partnership with aligned business unit leaders
  • Build a high performing FRM Program Oversight team and ensure proper staffing and expertise exists to build capabilities and processes to meet heightened risk management expectations


    Bachelor's Degree and 10 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external) OR High School Diploma or GED and 14 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external)
Desired Qualifications:
    • Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
    • Understanding of best-practice risk management techniques across financial services industry.
    • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and the ability to effectively manage and build relationships within first line business units and independent risk management functions.
    • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions.
    • Deep understanding of risk framework, corporate/business policies, and programs that impact the business, function and/or risk type.
    • Demonstrated leadership ability that embodies FCB's Behavioral True North and leadership competencies.
    • Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate.
    • Proven ability to build and lead high performing individuals, ensure proper staffing and expertise exists, and can coach and enable individuals in risk management.
    • Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when
    • Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale

Client-provided location(s): Raleigh, NC, USA
Job ID: FCB-21054-en-us
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
    • Promote From Within
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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