Corporate Travel Program Manager (Hybrid)

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for a Corporate Travel Program Manager to join our team and play a pivotal role optimizing travel-related operations. As a Corporate Travel Program Manager, you will be responsible for gathering and interpreting data to provide actionable insights that enhance travel experiences, improve cost efficiency, and support strategic decision-making. This role requires a keen eye for detail, excellent client management skills and a passion for the travel and tourism industry. You will collaborate with various departments, to ensure that travel policies and strategies align with organizational goals. The ideal candidate will have a background in travel program management, excellent communication skills, and comfort in working autonomously to solve our business needs. This is an exciting opportunity to contribute to the success of a dynamic organization while exploring the ever-evolving world of travel.

Responsibilities

• Manage the First Citizens Bank (FCB) corporate travel program.
• Become a subject matter expert on our corporate travel systems and tools.
• Manage FCB's current travel vendor relationships (e.g. hotels and airlines) and identify opportunities to grow new relationships.
• Negotiate discounts with hotel properties, airlines and car rental agencies.
• Serve as the first point of escalation for travel support.
• Analyze travel data to identify trends and opportunities for improvement.
• Develop and implement travel policies and strategies to optimize costs and efficiency.
• Collaborate with internal teams to ensure alignment with organizational goals.
• Provide insights and recommendations to enhance customer travel experiences.
• Proactive Monitoring and Reporting of Company Credits:

• Monitor credit utilization monthly to ensure usage and reduction of $ value of credits nearing expiration.
• Reporting on outcomes of unused credit monitoring and strategy, any changes, and other pertinent details as appropriate.

• Experience working with travel management company (Navan, BCD or CMT)
• Executive presence.
• Strong problem-solving skills.
• Strong negotiation skills.
• Proficiency in leveraging reporting to identify insights and opportunities. Excel skills preferred.
• Excellent, professional written and verbal communication skills, presentation, and facilitation skills.
• Ability to work independently and effectively as part of a team.
• Knowledge of travel industry trends and best practices.
• Attention to detail and a results-oriented mindset.