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First Citizens Bank

Business Support Specialist I- 11am-8pm EST

3+ months ago• Raleigh, NC

This job is no longer available.

Overview

This is a remote role that may only be hired in North Carolina, South Carolina or Ohio.

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities

  • Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
  • Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
  • Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
  • Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.
Qualifications

High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service

Preferred Qualifications

- Call center experience (answering customer questions)

- Banking Experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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Client-provided location(s): Raleigh, NC
Job ID: FCB-28402-en-us
Employment Type: OTHER
Posted: 2025-04-11T12:44:11

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes

  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits

  • Work Flexibility

    • Office Life and Perks

      • Commuter Benefits Program

    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Volunteer Time Off
      • Leave of Absence

    • Financial and Retirement

      • 401(K)
      • 401(K) With Company Matching
      • Financial Counseling
      • Profit Sharing

    • Professional Development

      • Access to Online Courses
      • Internship Program
      • Leadership Training Program
      • Promote From Within

    • Diversity and Inclusion

      • Diversity, Equity, and Inclusion Program
      • Employee Resource Groups (ERG)

    Company Videos

    Hear directly from employees about what it is like to work at First Citizens Bank.