Senior Salesforce Administrator

Responsibilities

What will you contribute?

Reporting to the Director of Customer Support, the Senior Salesforce Administratorwill be responsible for managing and optimizing the company's Salesforce systems. This includes user and license management, support, training, and system upgrades. The Senior Salesforce Administrator will work closely with stakeholders to ensure the effective utilization of Salesforce tools and meet organizational requirements.

Responsibilities & Deliverables:

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Resolve user support tickets.
• Identify and gather requirements from users and stakeholders.
• Support team members and monitor user adoption of Salesforce tools in the organization.
• Provide ongoing user training and create training materials as needed.
• Regularly complete internal system audits.
• Serve as a system administrator for Salesforce, Sales Cloud, Service Cloud.
• Effectively act as the liaison between users, vendors, and development teams.
• Lead reviews, analysis, and development of existing system solutions.

• University degree in Computer Science, or related major.
• 5+ years of Salesforce administration experience.
• Proven work experience as a Senior Salesforce Administrator or similar role.
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.
• Excellent written and verbal communication in English.
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus.
• Ability to work independently as well as part of a customer facing team.