Responsibilities
- What will you contribute?
Reporting to the Manager, Production Support, the Application Support Analyst provides subject matter and technical knowledge to various applications within the Student Lending line of business at Finastra. Your core function will be application support. This position is located in Mississauga, Ontario.
Responsibilities & Deliverables:
Your deliverables as a Application Support Analyst will include, but are not limited to, the following:- Provide application support during business hours along with rotational after hours (include evenings & weekends) support to correct any critical / time sensitive issues impacting the applications within Student Lending.
- Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution.
- Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries)
- Creating and maintaining knowledge articles, scripted resolution "playbooks" and other support related documentation in knowledge base.
- Resolve scheduled Control-M job failures that run various processes including SSIS packages, simple file transfers, calls into web services, etc.
- Other duties and projects as assigned.
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Required/Preferred Experience:
- 5+ years in a similar role providing application
- Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management) and have experience with Service management tools like ServiceNow and JIRA.
- Good experience in log analysis, troubleshooting production and non-prod issues.
- Effective communication and problem-solving skills
- Comfortable writing or executing SQL queries using SQL Management Studio and ideally SSIS packages.
- Ability to work independently or within a team environment and handle multiple issues simultaneously.
- Familiarity using Control-M and writing scripts using PowerShell
- Good programming and troubleshooting skills in .Net and C#
- 5 years of consecutive residency in Canada and successful reliability screening check.
Nice to Have
- Exposure to or willingness to learn Microsoft CRM Dynamics.
- Experience in support and maintenance of REST, SOAP based application.
- IIS configuration and troubleshooting