Job Description:
The Vice President of Non-Qualified Deferred Compensation (NQDC) Operations & Support leads an organization that updates transactions, manages events, and provides service support to client teams for all NQDC workplace clients. They oversee the operational execution of the team to ensure a high level of quality and consistency. They also collaborate with senior leaders to develop the strategic vision and long-term business direction of the department based on anticipated future trends, client needs, and business drivers. They have a strong understanding of NQDC plans and product functionality. They prioritize and direct projects, guide the daily operations of the team, and establish the standard for exemplary support. The role is part of the Defined Contribution Client Service Operations leadership team and assists in carrying out the overall organization mission of delivering outstanding service.
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The Role
The VP of NQDC Operations and Support has primary responsibility for leading the teams that own the operational, event, and service support activities for Non-Qual Deferred Compensation plans. Success is measured through transaction and event accuracy and timeliness, Client Satisfaction, business partner feedback, team development, and improving operational execution and scale. The role requires the desire and ability to participate in and drive cross-functional initiatives which have significant business impact. This role will:
- Have ultimate accountability for the teams that deliver accurate and timely execution of NQDC transactions and support for over 2,000 NQDC plans.
- Drive overall strategy of our NQDC service model working in partnership with Client Service Managers, Client Service Administrators and Managing Directors
- Cultivate a climate that values and rewards positive contributions, inclusion, diversity, initiative, and achievement of results.
- Lead and develop a team of leaders and individual contributors passionate about creating a culture of outstanding service delivery and associate growth and development.
- Develop, run, implement, and supervise the organizations improvement strategy
- Provide impactful feedback often. Recognize where team members can be more effective and implement changes to improve performance.
- Anticipate and resolve roadblocks, challenges, and dependences within and across functional teams.
- Find opportunities for improvement and champion system enhancements and process improvements
- Work closely with various internal business partners and external client contacts at various organizational levels.
The Expertise and Skills You Bring
- Financial services industry and recordkeeping experience
- Expertise with Non-Qualified plans including rules and regulations, processes, and service offering.
- Leadership experience, with confirmed results managing people leaders and driving organization strategy
- Experience managing operations processes with strong management routines and process controls
- Outstanding relationship builder and communicator
- Flexibility, can easily shift priorities and apply excellent planning, organizational, and interpersonal skills
- Influence and negotiation skills
- Ability to manage to performance measurements and develop strategies to meet/exceed targets; takes corrective action and implements plans as needed.
- Ability to coach, mentor and develop leaders and associates at all levels, evaluating performance, balancing competing priorities, compensation planning and analysis, and adapting organization as needed.
- Build and maintain effective collaboration and open communication with partners in every part of the organization. Can advocate for service and product improvements. Listens to feedback and collaborates on solutions that deliver the best outcome for our clients and the overall organization.
The Team
This role is a member of the Defined Contribution Client Service Operations Senior Leadership team and helps set the overall organization strategy. You will bring focus and advocacy for support and solutions that meet the demands and needs of our Non-Qualified offering.
Certifications:
Category:
Client Service Operations
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.