Vice President, Site Reliability Engineering

Job Description:

As a VP Team Leader in Brokerage Recordkeeping Technology organization, you will be responsible for the stability to the Fidelity Brokerage Platform. You will help define and evolve the vision, strategy and mission and ensure continued alignment and prioritization of work with other key initiatives while focusing on delivering a resilient and reliable platform. This role is part of the BRT R4 organization, and you will partner with other Fidelity leaders across the brokerage recordkeeping technology platform focused on 4 key pillars:

• Responsive - attending to day-to-day production issues
• Readiness- insuring enhancements introduced to the core brokerage platform our production ready
• Reliable- Infrastructure Management
• Resiliency- partner across the platform to establish a culture to deliver resilient technologies utilizing organizational standards.

• Establish a resilient platform that embraces high organizational standards
• Appropriately manage and communicate on production support issues to ensure all levels of the organization have a strong understanding of the impact to an event.
• Identify, understand, and communicate past 24-hour production health- morning report
• Manage end to end changes that are introduced to the platform with emphasis on identifying capacity concerns.
• Enforce Change control to ensure what goes into production is resilient and reliable as per standards
• Management of resiliency reviews & scorecard
• Advocate best practices for Resiliency, Availability, Observability, bringing an innovative mindset to proactive issue detection and self-healing of cloud based applications
• Leading and developing team leads to build appropriate learning opportunities to develop skills
• Assessing trends and sharing insights, knowledge, and developments across core brokerage organization.
• Compelling enterprise-wide alignment through collaboration, knowledge sharing and breaking down silos to achieve the best results for Fidelity

• You have a workflow management background that could identify and implement new behaviors.
• You understand the importance of having a resilient platform which incorporates the appropriate monitoring tools.
• You have strong influencing skills to teach others the importance of stability of our platform.
• You have work well with all levels of the organization in establishing key platform standards.
• You have a strong understanding of the operational brokerage platform and potential risk associated with system outages.
• You have embraced an agile way of working, looking to maximize business value delivered while maintaining a laser focus on the long term strategy
• You are a committed leader who serves and an inspirational people leader, capable of setting strategic direction and encouraging others to deliver results and impact to achieve that strategy
• You have a continuous improvement approach and encourage and enable an agile way of working
• You have strong communication, interpersonal and relationship building skills with which you influence and engage across Fidelity and at all levels of the organization
• You take a data-focused approach to decision making, in day-to-day leadership and strategic tradeoff analyses
• You have or are committed to building a balance of technology and non-technology skills in order to fully appreciate the broad needs of our customers
• You have experience leading multiple teams, balancing multiple needs through prioritization, and engaging with customers and partners to deliver favorable results