Vice President, Implementation - IWMS Client Experience

Job Description:

The Role

The VP, Implementation manages team of project and program managers responsible for leading client facing conversion and on-boarding projects. While the size and complexity of these projects varies, each represents a significant event for the clients we serve, is frequently the first experience clients have with Fidelity, and establishes the foundation allowing clients to achieve their growth goals. The VP supervises the project portfolio as well as ensures associates develop, positioning the organization for future success. Additionally, this person plays an instrumental role supporting sales efforts communicating the value Fidelity brings to each project.

The Team

Fidelity operates one of the largest clearing and custody businesses in the industry with nearly $4 Trillion in assets under administration serving thousands of intermediary clients including RIAs, broker dealers, banks, and family offices. The Client Experience Client Conversion Services (CCS) organization manages asset transition events for these clients. Broker Dealer conversions, advisor onboardings, mergers, acquisitions are just some of the event's CCS manages daily. Over the last three years, CCS has led projects for our FI clients which resulted in the movement of $245B of assets to Fidelity.

Our mission is to create a differentiated on-boarding experience supporting sales and relationship managers as they focus on growth through client acquisition.

The Expertise and Skills You Bring

• A Bachelor's degree, preferably in Finance, Accounting, Business Administration or Engineering, or a Master's degree or Masters in Business Administration is preferred.
• Proven experience managing relationships (internal or external), including demonstrated success working in a fast-paced environment.
• Experience working directly with custody and clearing clients in a proactive manner.
• Strong communication, presentation, and storytelling skills able to distill complex concepts into a clear message for internal and external executive audiences.
• Passion for developing associates and fostering a collaborative team environment.
• Innovative, forward-thinker who embodies the spirit of continuous improvement and is not afraid to pursue new ideas and approaches.
• Effective organizational navigator with demonstrated success building strong working relationships with key partners (technology, sales, relationship management, service leaders, etc..).
• FINRA Series 7 required and Series 24 to be acquired within the first 120 days.

Note: Fidelity is not providing immigration sponsorship for this position

Certifications:

Category:

Client Service
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): North Smithfield, RI

Job ID: Fidelity-2115980

Employment Type: OTHER

Posted: 2025-08-06T23:48:10