UX Research Director

Job Description:

Director, UX Research

The Role

As a member of the User Experience Research Team, you will contribute to Fidelity's future growth by understanding people and their needs. You will partner with product teams across many areas of the business to dig into complex, ambiguous, human-centered problems. Your research will inform and inspire our business and design leaders to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qualitative and quantitative customer research, identify problems from the user's point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires an experienced individual with proven track record to impact user outcomes and business strategy who will immerse themselves in multiple product areas to identify opportunities for alignment and drive projects to completion independently!

Responsibilities

As a UX Research Director, you will:

Have responsibility for a domain or focus area within Fidelity's business in which you identify and prioritize the research that will most effectively drive user and business outcomes

• Engage daily with Product, Design, and Content stakeholders, including senior leaders, to understand priorities and key initiatives
• Proactively identify research opportunities and lead the development and execution of research roadmaps that align with business priorities and deliver actionable insights
• Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
• Share insights & recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes
• Advocate for users while balancing an understanding of business objectives, shaping the outcome of initiatives that have measurable impact
• Contribute to the UX Research community by participating in initiatives that improve our practices and processes and mentoring junior researchers

Your Expertise & Skills

• 10+ years of proven experience conducting/leading Design Research/User Experience Research efforts. Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
• Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design 3. Ability to understand customer needs data and work with product teams to apply it to experiences
• Expert written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways.
• Curiosity and confidence to ask questions that will uncover stakeholders' true research needs
• Ability to shift in a complex environment
• Ability to tie research insights and recommendations to business needs and customer problems
• Growth mindset - a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes
• Familiarity with analytics and in-market experimentation preferred
• Business expertise: ability to understand business drivers and provide research
• Ability to challenge traditional assumptions about UX Design and Research - seeking out, inventing, testing and sharing new directions and technologies

The Team

Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. You'll be part of a 70-person Research & Product Design Strategy community that identifies users' unmet needs and guides Fidelity to build useful and usable digital products. Fidelity's UXR leadership team is committed to coaching and advancing associates' careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking.
The base salary range for this position is $126,000-$212,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Information Technology

Client-provided location(s): Boston, MA, Jersey City, NJ, North Smithfield, RI

Job ID: Fidelity-2116654

Employment Type: OTHER

Posted: 2025-09-09T23:45:30