Job Description:
SQUAD LEADER - Outbound Data Exchange Product Squad
The Role
As a Health & Welfare Product Squad Leader, you blend benefits administration knowledge, leadership, and product development experience with a passion for creating customer value and delivering results.
As the product owner you are the end-to-end gatekeeper of the squad mission, strategy, and tactical execution associated with delivering on strategic priorities - specifically, to deliver outbound data exchange for client projects, in particular strategic client migrations to a modernized benefits administration recordkeeping platform. Your squad will implement file and API-based data exchange with the client's external third-party benefit providers and payroll vendors in a seamless, efficient, and scalable manner. In an agile structure, you will partner with other Fidelity leaders to influence broader strategic decisions, roadmaps and resource requirements, set and refine the mission, and bring together a team of chapter members to execute and ensure data exchange solutions are available, stable, performant and supported when required and related cost and maintenance is managed.
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You will ensure alignment on the "what" and "when" work is to be performed through ongoing planning and prioritization of a product backlog. You will enable squad members to work iteratively, innovate through testing and experimentation and learn from failures while celebrating success. You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.
- Providing leadership for and direction to a squad focused on delivering at scale B2B outbound data exchange with clients' external third-party benefit providers and payroll vendors
- Defining, refining, and communicating the squads' mission and roadmap to motivate and build team and partner support and alignment
- Making decisions that can impact business results with guidance from partners and leaders. Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team
- Measuring performance against established objectives and metrics that deliver on agreed upon business, technology, and people results
- Defining, evaluating, and communicating results against acceptance criteria. Engaging with stakeholders regularly to monitor and share progress.
- Inspecting and evaluating progress, and removing impediments
- Collaborating and coordinating with Chapter Leaders and Scrum Masters to build squad capacity and capability and enabling squad member growth, development and learning
- Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
- Maintaining an understanding of client and market needs, preferences, and priorities
The Expertise and Skills You Bring
- Bachelor's degree required; Master's degree preferred
- Scrum Product Owner Certification (CSPO) and/or Certified Employee Benefit Specialist (CEBS) or similar designations are a plus
- 7+ years in product management, technology and/or business.
- At least 5 years' experience in the Health & Welfare outsourced administration services business, including familiarity with voice of customer and client implementation processes, preferred
- Experience with back-end core recordkeeping development and delivery, in particular with B2B file and/or API-based data exchange
- Experience designing, developing and maintaining dynamic products and solutions
- Hands-on agile leadership experience.
- Jira and Jira Align hands-on experience preferred
- You take a data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
- You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
- You have a strong focus on execution and identify, communicate and remove impediments to progress
- You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
- You continuously improve and encourage an agile way of working
- You establish and maintain unquestioning relationships as you work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
- You are intellectually curious and model a culture of continuous learning, mentoring and coaching
- You have or are committed to developing a balance of technology and non-technology skills in order to fully appreciate the broad needs of our customers
The Team
You work in partnership with the H&W Client Implementation & Project Automation Product Area Leader, Outbound Data Exchange Lead Product Owner, and other Outbound Data Exchange Squad Leaders, as well as the Scrum Master and Chapter Leaders aligned to your squad. You are also part of a matrix structure partnering with the H&W Migrations teams focused on successfully executing client projects to migrate clients to a new, modern benefits administration recordkeeping platform. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.