Job Description:
The Role
As a Brokerage Operations Manager, you are instrumental in leading a team of 10-15 employees who provide responsive service to Fidelity Brokerage Company customers across multiple lines of business. You will collaborate with our management team to set the direction and strategy of the department, mentor and develop employees to achieve productivity and quality targets, deliver an outstanding customer service experience, staff for forecasted volumes and service levels, and supervise our clients' service experience. Our managers function as a liaison between business units, maintaining strong working relationships with key clients and business partners and provide effective coaching to attract and retain talent. The ability to influence others is especially important as they may interact with all levels of the organization and appropriate business partners. They establish relationships, leverage networks, encourage the development of a common vision; provide clear direction and priorities, and build effective teams. Leverage available resources to meet daily service targets, improve customer satisfaction, support projects in alignment with company direction and manage elevated risk / exposure items.
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The Expertise & Skills You Bring
- Bachelor's degree
- Experience within the financial services industry, brokerage operations preferred
- Series 7 required
- Series 9/10 or 24, required within 12 months of hire
- A passion for managing and leading people
- A history of successfully managing/leading teams
- The ability / desire to dig deep into a process and understand operational gaps and blind spots
- The confidence to make thoughtful and data driven decisions on adjustments for complex, escalated or exception items
The Team
The Operations & Services Group (OSG) provides superior service to Fidelity's businesses through innovation, dedication, and commitment to excellence. In operating divisions located throughout the country, OSG provides securities execution, clearance and risk management services to retail, institutional and correspondent clients. OSG is comprised of different departments such as Account Services, Margin and Global Settlements, Asset Services, Compliance, Strategy & Planning, Capture Services, Mutual Funds and Brokerage Services, Treasury and Tax Services. This position is within the Money Movement division and supports transactions between Fidelity and external firms, internal Fidelity accounts and distributions to the end client.
The base salary range for this position is $71,000-$120,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Certifications:
Category:
Brokerage Operations