Senior Executive Assistant

Job Description:

The Role
The administrative staff at Fidelity plays a vital role in the company's success, and the individuals serving in these positions are recognized by their colleagues as key members of the team. Excellent communications and organizational skills will be constantly put to the test, as will the ability to balance multiple tasks simultaneously, work through unknowns while working in a dynamic, fast-paced business environment.

The Expertise and Skills You Bring

• A bachelor's degree strongly preferred, or secretarial certificate/ related work experience.
• 5+ years of experience preferably in a professional office environment.
• Strong working Microsoft Office experience (Outlook, Word, Excel, and PowerPoint), and have the aptitude to learn new technology quickly.
• Proficient with ACR submission, Concur, eReview and DocuSign processes.
• Excellent writing, communication and editing skills, be attentive to details in ensuring quality and brand.
• Have a polished calm demeanor and professionalism to be proactive and collaborate with management across all levels within Fidelity; as well as the ability to maintain a high level of confidentiality.
• Effective time management skills, with ability to prioritize and balance multiple tasks simultaneously, reacting and thinking quickly.
• Some event planning, leadership offsites and meeting coordination required; In-person assistance and coordination will be expected when leadership, clients, or internal visitors are in town.
• A self-starter, able to work independently with a strong sense of ownership, involvement, and resolve. Comfort in seeking clarification or resolution when asked to assist with problem solving or troubleshooting issues.
• A flexible teammate, willing to get involved and assist the work of the larger team across a variety of other duties, including backing-up peers.

• Contribute to the onboarding experience and underlying success of new hires, transfers and other associates and leaders joining Workplace Consulting.
• Troubleshoot and support with escalations. Field questions and direct them to the right people.
• Help your assigned team be more effective and efficient; create high performing teams.
• Support new office standards and processes.
• Ensure high quality deliverables and Fidelity's brand without compromising standards, best practices, and risk.
• Be agile and flexible in supporting the ever-evolving support model as our business needs continue to change over time.

• We look to provide clients with a different perspective to their situation by offering comprehensive solutions leveraging exclusive intelligence from the clients and participants we serve.
• We strive to expand on the trusted and proven relationships which helps to understand a client's history, goals and challenges while reducing the time and effort to achieve desired results.
• The leading principle we strive for every day is customer obsessed.
• We can provide a better return on the client's benefits investment where our implemented