Manager/Senior Manager, Defined Benefits

Job Description:

The Role

The Manager, Defined Benefits will lead a team of 6 to 15 Defined Benefit Specialists and is accountable for quality and productivity of the work performed by the team. The business unit is willing to hire in at the Sr. Manager level for a strong candidate with the desired proficiencies. This person is a key player in the WI Client & Participant Serviced business unit promoting a positive environment that encourages superior performance and exceedingly high client satisfaction. In this role, you will manage the day-to-day operations of a complex Defined Benefits team (Calculations and/or Employee Resolution), ensuring the timeliness and accuracy of your team's work. Generally, the team will require significant management oversight and offshore support.

• Ensure that the goals, values, and philosophy are communicated and comprehended within the team
• Mentor and lead team members to achieve personal career and developmental goals within the position
• Monitor team goal and performance measurements and adjust or take corrective action where necessary
• Focus on operational processes and operational servicing with regular implementation of change to improve process efficiency resulting in a reduction to the overall cost per participant
• Employ good business sense and apply legal/compliance considerations in managing risk by mitigating or eliminate potential operational risk
• Plan for future growth, day-to day management, and contingencies to maintain quality controls.
• Continuously perform capacity planning, resource allocation, budgeting, and succession planning
• Promote a partnership atmosphere, foster collaboration, and communicate laterally across Defined Benefits business partners to ensure that cohesive business goals are collectively pursued.
• Create and sustain a climate for stimulating quality-focused initiatives keeping the customer in mind
• Anticipate and lead organizational and operational changes, using feedback, data, and sound business judgment
• BS or BA preferred; MBA desired
• Excellent verbal and written communication skills
• Minimum of 5 years of experience in benefits outsourcing plan administration
• Demonstrated strong performance and leadership track record in prior roles
• Strong operations experience, with an emphasis on process management and improvement
• Experience within the financial services and/or DB Outsourcing industry, preferably with a large Fortune 1000 client
• Inspires confidence, demonstrates a positive demeanor and a strong work ethic
• Strong process management experience, with an emphasis on metrics and process improvement
• Comprehensive project management experience, including risk management and time management
• Strong analytical and intuitive skills; ability to perform root cause analysis
• Proven ability to take initiative in solving problems and implementing solutions
• Ability to adapt to a constantly evolving environment and lead a team through significant change
• Ability to work as part of cross department teams in projects that benefit DB Client Service Operations
• Solid understanding of Transaction Processing using employee/participant database systems and applications
• Strong PC Software skills (Microsoft Office)
• Effectively hiring, developing, motivating, and directing staff.
• Ensuring standard methodologies are documented
• Ensuring the team is properly trained and adhere to compliance standards.
• Creation, maintenance, and utilization of tools to meet operational SLAs and client requests.
• Monitoring productivity and quality levels of the work performed by team members.
• Monitoring volume drivers to effectively handle risk and costs.
• Implementing process improvements to either increase quality or productivity.