Manager, Security Operations

Job Description:

Manager, Security Operations

Provides leadership and management to an operations team tasked with responding to security threats/incidents, assembling relevant supporting data, and taking appropriate escalation or action! Develops and implements goals and objectives that support a strategic plan and manages multiple programs and initiatives. Provides cost-effective management of the delivery of associate and guest life/safety as well as asset and facility protection. As an associate-facing Brand Ambassador for Security Operations, ensures site team operates with integrity and professionalism while providing outstanding service.

The Expertise and Skills You Bring

• Bachelor's degree or equivalent experience demonstrated with a combination of work experience, training, law enforcement experience and education.
• 3-5 years of confirmed experience in corporate security, crisis management, federal, state, local law enforcement, with leadership experience preferred.
• Demonstrated physical security program development and implementation.
• Experience in conducting risk assessments and implementing mitigation strategies.
• Demonstrated experience in crisis and incident management.
• Demonstrated understanding and familiarity with physical security technologies including: access control, alarm and video management systems.
• Excellent leadership, communication and critical thinking skills.
• Strong leadership skills with a focus on coaching, developing, mentoring, and motivating teams to perform.
• Professional security certifications such as Emergency Medical Technician (EMT), Certified Protection Professional (CPP), Physical Security Professional (PSP), or Certified Threat Manager (CTM), preferred.

• Lead diverse regional security team through technical, and operational challenges.
• Apply expertise in people, operations, systems, intelligence gathering, crisis/incident management, and business to develop comprehensive security plans.
• Implement a comprehensive physical security operations program focusing on physical safety, risk mitigation, and the protection of assets and facilities.
• Provide cost-effective and efficient Corporate Security services to assigned region, ensuring associate and visitor life safety, facility, and asset protection.
• Develop and maintain site policies, procedures, and standards for operational, physical, and technical security management, aligning with Corporate Security standards across all regions.
• Partner closely with regional and business unit leaders and their teams to ensure organizational security objectives are appropriately incorporated.
• Continuously find opportunities to enhance security practices, policies, and procedures through after-action reviews and regular audits of incidents, processes and equipment.
• Conduct regular security risk assessments and vulnerability analysis to reduce risk to the organization.
• Work with senior management to guide programs, goals, and objectives.
• Compile metric reports and use data analysis to drive priorities and program improvements.
• Identify and mitigate physical security risks by implementing standard processes and proactive measures.
• Collaborate with business units (e.g., real estate, compliance, operations) and external partners (i.e., law enforcement, first responders) to ensure security risks are addressed in a comprehensive manner.
• Create and maintain a schedule to ensure staff coverage, while managing staff costs and overtime.
• Deliver effective local awareness programs and support broader global security awareness initiatives created for the education of associates on workplace safety and security best practices.
• Review regional incident reports, make recommendations, and track the required follow-up.