H&W Communication Manager

Job Description:

H&W Communication Manager

The Role

As a Health & Welfare (H&W) Communication Manager, you will be responsible for supporting the H&W communications needs of our clients. The H&W CM works directly with our WI Strategic H&W clients to support their communications strategy and partners with Health & Welfare Operations teams to develop and deliver information to participants.

You will innovatively and efficiently deliver communication & education to Fidelity's H&W clients' participants to help them understand the H&W offering.

• Ensuring strong client satisfaction by delivering effective communications based upon client needs and goals, and delivering high quality communication services
• Participating in and leading client meetings to review communication requirements, deliverables and alternatives, negotiating deadlines, and reviewing budget implications
• Understanding plan-specific materials to develop knowledge of each client's plan provisions
• Overseeing the development and maintenance of project plans and status reports to manage multiple projects with competing priorities
• Managing projects 'end-to-end' by coordinating all resources to ensure that deadlines and client deliverables are met
• Balancing client needs with focus on cost management by proposing alternative solutions that fit within budget constraints and/or identifying fee-for-service opportunities
• Scoping large-scale and fee-for-service projects to set realistic budget expectations and timeframes with clients
• Actively executing and billing any fee-for-service opportunities, including review and approval of all client communication expenses/billing as appropriate
• Actively identify any process improvement opportunities within the C&E area and working with appropriate business partners to implement changes
• Participating in additional project management responsibilities and department initiatives, depending on capacity

• BA/BS Required
• Experience in employee benefits communication and/or H&W product experience preferred
• 3 years of communications or writing experience preferred
• Your working knowledge of communication process from writing and design through distribution across multiple media (print, internet, video)
• The ability to write and/or edit readable, user-friendly copy and integrate graphics to enhance message
• Your demonstrated project management success
• The ability to make decisions independently
• Your knowledge of the communications and healthcare industry and standards
• The ability to create and foster strong relationships with both internal partners and WI plan sponsors