Director, Signature Venues & Specialty Dining

Job Description:

Director, Signature Venues & Specialty Dining Title

The Role

The Director will play a pivotal role running our Signature Venue spaces, facility guest & specialty dining experience and operations, budget management and staff coordination.

This is a crucial role in ensuring a smooth transition to a new facility/office and lead both the opening and ongoing operations. They will partner closely with the Workforce Planning & Real Estate team to ensure cohesion in running physical space, visitor experience and related technologies for general meetings & events in the space.

This Director will lead all aspects of specialty dining operations including, collaborating with the Executive Chef on menus, procurement and other food service-related operations. They manage all aspects of the dining rooms, including handling reservations and ensuring efficient and outstanding service.

This person is a key figure in ensuring a memorable and positive experience for guests, while also leading the front-of-house staff and operations with efficiency and integrity.

The Expertise and Skills You Bring

The Director will be a self-starter who is inquisitive and creative with a lens for operational and experiential excellence, coupled with a natural curiosity about the F&B industry and market trends. The successful candidate be responsible for creating and executing a strategy and leading the operating model for associate and client engagement within our signature spaces. They will proactively collaborate with several groups/stakeholders to ensure smooth coordination and efficient service and be comfortable and confident engaging with all levels of the organization.

Focused on welcoming, attentive, and exacting customer service, you will showcase a strong attention to detail, flexibility and an ability to function in a fast-paced environment and adapt to changing situations, as well as quickly solve problems and anticipate situations. As a leader you are approachable and have a proven track record to work under tight deadlines on multiple, concurrent responsibilities and the capability to handle multiple tasks simultaneously and prioritize effectively.

Strong leadership skills with experience in training and mentoring staff are critical, as the role will train, supervise, and lead the front-of-house staff, ensuring they provide excellent service, as well as coordinate with kitchen and service staff for a seamless, outstanding back-of-house experience.

The individual will have excellent verbal and written communication skills to work well with guests (executive and C-suite level) and staff including executive chef(s). Finally, the ability to handle customer issues, through the implementation of a feedback channel (handling complaints, ensuring guest satisfaction and a positive experience) and make decisions quickly and effectively is paramount.

• 7+ years' experience in a professional/corporate setting
• Experience in high-end client meeting centers, luxury hospitality or executive dining, with opening experience a plus

The Team

This role is part of the dynamic Meetings and Events team, which collaborates with business partners on the planning, budgeting, and design of all internal and client events. The team manages over 1000 events a year with a focus on creating seamless and memorable experiences that support business and firm-wide objectives.

Certifications:

Category:

Event Management
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): Boston, MA

Job ID: Fidelity-2117796

Employment Type: OTHER

Posted: 2025-09-18T23:39:44