Director, Quality and Operational Control

Job Description:

Director, Quality and Operational Control

The Role

The Director of Quality and Operational Control is responsible for supporting the strategic development, implementation, and management of the Quality Program for Fidelity Charitable. Your contributions will enable greater operational and service consistency across Fidelity Charitable while enhancing transparency to risks and opportunities to improve the effectiveness of our end-to-end control environment. You will also evolve the tools and standards we apply to optimize our team's value proposition.

Note: Fidelity is not providing immigration sponsorship for this position

The Expertise and Skills You Bring

• Bachelor's degree required, 8+ years of work experience in Quality Management, Process Improvement, Risk, or Operations
• Demonstrated knowledge of one or more operational improvement frameworks, methodologies or toolkits such as Lean, Six Sigma or Business Process Reengineering
• Experience with designing processes/controls for automation
• Ability to effectively handle and prioritize multiple concurrent objectives or activities while meeting deadlines
• Strategic end-to-end business thinking, planning and decision making
• Strong relationship building, interpersonal and influencing skills to achieve alignment with key business partners
• Proven ability to develop concise, clear and insightful executive-level presentations
• Outcome orientation, commitment to continuous improvement with a growth mindset

The Competencies You Bring

• Leadership: You are a self-starter and are willing to challenge the status quo, take risks, envision the future, as well as enable, empower, and motivate others to act and model Fidelity's Leadership Principles
• Problem Solving: You are comfortable with ambiguity and can understand complex problems. You can identify, analyze, synthesize and resolve critical business issues. You can offer creative insights that result in practical solutions and significant value-add
• Communication: You communicate effectively to foster transparency, collaboration, and trust
• Change Management: You have demonstrated the ability to influence others using a variety of tactics; can develop and maintain relationships; are comfortable facing adversity and addressing conflict; can empower associates to turn ideas into business results
• Development: You are passionate about coaching, mentoring, and developing others. You have experience with program, project and team management and have created/led high performing teams
• Technical Proficiency: You have a strong ability to learn new tools, applications, and systems quickly

The Value You Deliver

• Independently lead and oversee complex projects, and own critical governance and oversight routines
• Design and implement controls, with a focus on digitization/automation, to improve process health and reduce risk
• Use standard methodologies to conduct root cause analysis, formulate cogent problem statements, and quantify opportunities
• Provide visibility to control results and root causes of issues; oversee the matrixed delivery of response actions across functions, that reduce risk and eliminate repeat issues
• Drive improvement to the end-to-end customer experience, by looking at processes through customer lens, challenging assumptions, and delivering improvements that scale

• Champion a culture of quality throughout Fidelity Charitable through communications, education/training and associate engagement
• Track and present overall quality picture to senior leaders
• Participate in various cross-functional governance forums to represent the quality / control perspective

The Team

Fidelity Charitable is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits - and increased charitable impact - of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization's employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

Certifications:

Category:

Quality
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): Westlake, TX

Job ID: Fidelity-2115817

Employment Type: OTHER

Posted: 2025-08-15T23:41:29