Job Description:
The Role
As a Director, Product Management, you will partner with a product to help build consistent digital experiences for our customers by translating customer and business needs into actionable solutions. This role will be pivotal in understanding the current landscape of Fidelity communications across multiple business units and ensuring the design and delivery of a common governance process for Fidelity outbound communications. With a holistic understanding of the digital product, this role is defined by the following responsibilities essential for successful outcomes:
Customer Focus:
- Understand how the customer interacts with Fidelity's digital experiences.
- Articulate the customer journey through visualizations
- Work with data experts to understand friction points for the customer in the communications experience.
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Business Acumen:
- Research how outbound communications meet customer needs. Understand gaps in experience.
- Understand customer data, analyze trends, understand competitor landscape and articulate opportunities.
Product Expertise:
- Lead product storytelling to varying audiences.
- Collaborate with teams in other business units to drive a common approach to digital experiences.
Delivery Impact:
- Design, build and activate a governance process of our outbound communications across SMS, email, and push channels.
- Work with cross business unit teams to conduct regular communication channel audits and identify opportunities for optimization by adopting core and common frameworks/ processes/tools recommended.
The Skills and Expertise You Bring
- Bachelor's degree required
- 10+ years of business analysis experience delivering digital experiences to customers.
- Customer-focused with a passion to solve challenges through a data driven approach.
- Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation. Able to identify and document dependencies across cross functional teams.
- Strong story telling skills, conveying the vision and impact of digital solutions using data and visualization. Familiarity with industry standard design or prototyping tools like MIRO, Figma, Drawio is required. Expertise with Tableau, Power BI, Adobe Analytics is preferred.
- Experience with large governance programs is an advantage.
- Having financial domain knowledge is a plus
- Experience working in an agile team required
- An affinity for technology and stay up to date on industry innovations
Note: Fidelity is not providing immigration sponsorship for this position
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The Team
This role is aligned to a high impact product area within Fidelity that is focused on building common enterprise solutions for the greater good of our associates and customers' financial lives. We work on building scalable digital products that can be deployed across the enterprise leading to seamless customer experiences.
Certifications:
Category:
Product Management
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.