Director, Communications Consultant

Job Description:

Director, Communications Consultant

The Role

As an Implementation Communications Consultant, you will collaborate with Fidelity clients to develop the implementation strategy and then operationalize that strategy to build and deliver high-quality, efficient communications to participants primarily in the Strategic Market, with some Large/Select projects as well. You will deliver critical information to plan participants during periods of change. Your focus will be on sophisticated, new client implementations, new plan setups, corporate actions, and other large event projects.

The Expertise and Skills You Bring

• Experience in employee benefits communication and/or financial services preferred

• At least 5 years communications consulting experience preferred

• Strong project management experience required

• NASD Series 7 and 63 licenses (must be acquired within 90 days of hire)

• Solid understanding of communication processes from writing and design through distribution across multiple media (print, email, internet, video)

• Ability to write and/or edit readable, user-friendly copy and integrate graphics to improve message

• Ability to think critically and make decisions independently

• Knowledge of the communications and financial industry standards

• Displays strong leadership and mentoring proficiencies
• Consultative selling skills and experience
• Client servicing skills and experience
• Coordinate with the client on a communication & education strategy for the project, uncovering key client priorities and needs
• Review project/program requirements and build a communications project plan or timeline, lead all aspects of project plan results, and provide status updates

• Acquire client, plan and project information from the client, internal partners, and prior record-keeper to inform communications

• Draft print and email communications, microsites, forms, employee meeting presentations, and other educational components ensuring high PADU adherence and cost efficiencies

• Review communications with Fidelity legal/compliance, internal service team and the client
• Coordinate production, setup, and delivery of communications.

• Position various communication campaigns with clients and acquire high adoption rates
• Complete project on time and within budget with high client happiness and upon project completion, reliably transition client to ongoing CC

• From a leadership perspective, represent C&E in cross-functional projects and initiatives

• Act as a knowledgeable resource for internal business partners on C&E implementation services