Business Analyst, Lifetime Engagement

Job Description:

Bring your passion for crafting outstanding customer experiences, using data to drive decisions, and collaborating across Fidelity Wealth, Brokerage, and Workplace Investing businesses. As a member of the Business Enablement chapter embedded in a Lifetime Engagement delivery squad, the Business Analyst will collaborate across Retail and Workplace businesses to help test, define, and deliver engaging experiences. Join a dedicated, high-energy team who is defining the future of how Fidelity becomes our customers' primary financial partner!

The Expertise and Skills You Bring

• Bachelor's degree with 5+ years of digital product development experience, ideally in financial services.
• Familiarity with business analysis methodologies, including data analysis, use case development, story writing, business acceptance testing and product documentation.
• Making decisions with data: experience framing critical business questions that can be answered by using data insights. Use those insights to prioritize opportunities and achieve business results.
• Ability to actively participate in technical discussions with developers, help make technical trade-off decisions, and set criteria for minimum viable product (MVP).

• Participating in business acceptance testing to ensure that the solutions meet the defined requirements. Collaborate with developers to address any issues before deployment.
• Support squad in releasing new products to market, including scaled delivery techniques, A/B testing and preparing builds for post launch measurement and analysis.
• Analyzing customer data and feedback to gauge the effectiveness of solutions and identify areas for improvement as part of continuous feedback loop. Familiarity with snowflake and/or Adobe Analytics a plus.
• Experience collaborating with legal, risk and compliance partners to gain approvals for commercial release of products and experiences.
• Communicating with impact and clarity, both in your written, graphical, and verbal delivery.
• Excelling in a fast-paced, customer-centric environment with a 'getting it done,' mindset.
• Building positive relationships with partners and having the ability to influence and inspire colleagues across the organization without formal authority.
• Practicing Agile in squad-based setting including experience with Agile routines, such as daily scrum, retros, and backlog management tools, such as Jira.
• Applying your proficiency with Microsoft Word, Excel and PowerPoint, Tridion/SDL and eReview to advance the squad's work.