Job Description:
Role
Under limited supervision, the Calculation Business Analyst, Defined Benefit will be responsible for processing low to high complexity calculations on a primary client and be highly certified on at least one other client.
The Expertise and Skills You Bring
- Bachelor's Degree or equivalent work experience
- Solid grasp of Defined Benefits and Defined Benefits systems
- Strong analytical and intuitive skills
- Motivated and committed to excellence; positive demeanor and 'can do' work ethic
- Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
- Ability to adapt to a constantly evolving environment
- Good interpersonal skills and attention to detail
- High integrity and discretion to ensure the confidentiality of private client and participant data
- Champion of change and innovation
- Strong written and verbal communication skills
- Strong PC Software skills (i.e. Excel, Outlook, and Word)
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The Team
The Calculation Business Analyst, Defined Benefit must interact with a diverse group within Fidelity, including client contacts and participants, and is a key contributor to the team environment and services provided to Fidelity's client base.
The Calculation Business Analyst will use product and client specific procedures when completing calculations to ensure accuracy and timeliness of all work.
The Calculation Business Analyst
- Must be certified in all types of calculations and able to thoroughly process all calculation work items
- Must be meeting/exceeding productivity targets, maintain certification, and consistently meet one of the following criteria for 10 of 12 months:
- Highest Certification for a Tier 1 client &
- High Certification for 1 Tier 2-3 client or 2 Tier 4-6 clients
- Must reach and maintain certification within 48-60 months
- Assigns work to self if necessary, to maintain high productivity and utilization (at or above the target).
- Ensures on time resolution of items within service level agreements (SLA) to ensure key metric targets are met.
- Conduct research and analysis of issues, identify root cause, conduct impact analysis, and take steps to remediate current and future customer/client impact
- Communicate in the course of researching and resolving client-facing issues to appropriate business partners
- Acts as a domain expert of end to end processing of calculations, employee resolutions, and have a working knowledge of the disbursements process
- Is accountable for logging bugs against DBCS and Actuarial Certified Workbooks
- Provides support to internal Client Service Functional Teams (Calculation, Audit & Control, Client Managers)
- Supports monthly testing of various systems upgrades and releases
- Participates in special departmental projects
- Provides back up support to DB Manager as needed
- Develops and coordinates training for new hires
Certifications:
Category:
Operations
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.