Job Description:
As a Business Analyst Consultant, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with Fidelity Health Solutions Product Owners (Squad Leaders) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment!
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The Team
The Business Analyst (BA) is part of the Fidelity Health Solutions' Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in health care applications from inception to delivery. Your squad will focus on developing Year-round health planning, creating participant personalization, all while simplifying our site interaction to increase engagement! You will help build innovative participant features for Fidelity Health Benefits (FHB) platform.
The Expertise You Have
- Bachelor's degree required; Master's degree preferred
- 8+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with demonstrable ability to work across multiple multi-functional teams
- Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development
- Strong understanding of both front-end and back-end technologies, with the ability to effectively communicate complex technical requirements to development teams to drive solution design and implementation.
- Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
- Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool
- Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus
- Prior hands-on expertise building healthcare applications preferred.
The Skills You Bring
- Skilled at translating business vision into defined and prioritized user stories for team's backlog
- Ability to understand complex customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team
- Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
- Look for opportunities to innovate and take thoughtful risks to get work done better and faster
- Excellent listening, communication (verbal and written), and presentation skills
- You effectively and regularly lead, facilitate, and drive individuals and group meetings
- You are highly organized and have a strong ability to prioritize and work under tight deadlines
- Skilled at building relationships, fostering strong teams, and influencing others
- You are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies
- Strong desire to learn and develop additional skills and expertise over time, as well as drive process improvement
- You have excellent business judgement and maintain confidentiality of all data
- Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors
- You enjoy and have expertise being in both front-end and back-end healthcare application development.
The Value You Deliver
- Delivering software solutions in a Scrum Agile environment
- Leading and conducting business analysis to identify needs and recommend effective solutions
- Managing and maintaining the scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating refinement sessions
- Collaborating closely with business stakeholders, development teams, external vendors, and QA throughout the project lifecycle-from planning and requirements to design, testing, and implementation
- Conducting product demonstrations and clearly explaining new features to large audiences, ensuring understanding and alignment across stakeholders
- Supporting deployment and business readiness activities, including enablement planning, user documentation, internal training, and communication
- Effectively managing and prioritizing multiple initiatives and business analysis tasks simultaneously
Certifications:
Category:
Product Management
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.