At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.
Job Description
As a valued contributor to our team, you will advise the team on methods and processes for overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers.
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THE IMPACT YOU WILL MAKE
The Multifamily Customer Engagement - Customer and Partner Management - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Review and provide advice on customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
- Identify executives, managers, and team members to support customer relationships.
- Advise team on promoting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
- Provide support for operational activities.
- Provide subject matter expertise, best practices, and recommendations to the team.
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experience
- 6 years of relevant experience
Desired Experience
- Bachelor's degree or equivalent
- Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks
- Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
- Able to work with individuals having a different functional expertise respectfully and cooperatively to work toward a common goal
- Experience gathering accurate information to explain concepts and answer critical questions
- Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
- Experience helping an organization to plan and manage change in effort to meet strategic objectives
- Experience using Salesforce CRM
- Skilled in Microsoft Office
Qualifications
Education:
Bachelor's Level Degree (Required)
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are encouraged to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
Requisition compensation:
121000
to
158000